- Information We Collect: We collect various types of personal information from our customers, which may include but is not limited to:
- Contact information such as name, email address, phone number, and postal address.
- Identification information such as passport or driver’s license details.
- Payment details including credit card information.
- Travel preferences, dietary restrictions, and special requirements.
- Photos and videos taken during tours, transportation, and events.
- Use of Personal Information: We use the personal information we collect for the following purposes:
- Providing and improving our tour, transportation, and hospitality services.
- Processing reservations, bookings, and payments.
- Communicating with customers regarding their inquiries, bookings, and updates.
- Personalizing the customer experience and tailoring our services to individual preferences.
- Sending marketing communications, newsletters, and promotional offers (with consent where required by applicable law).
- Complying with legal obligations, resolving disputes, and enforcing our rights.
- Disclosure of Personal Information: We may disclose personal information to the following parties:
- Our employees and authorized third-party service providers who assist us in providing our services, such as hotels, transportation providers, tour guides, and activity organizers.
- Business partners and affiliates for marketing and promotional purposes (with consent where required by applicable law).
- Government authorities, regulatory bodies, and law enforcement agencies when required by law or to protect our legal rights.
Data Retention: We retain personal information for as long as necessary to fulfill the purposes for which it was collected. We may also retain personal information for a longer period if required by law or to protect our legal rights.
Security Measures: We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Children’s Privacy: Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.